HELP CENTER

When will I receive my order?

  • If you placed and paid your order before 12 am Bali time, your shopping will be delivered by 6 pm on the following day
  • If you placed your order after 12 am your shopping will be delivered the next two days

How do I track my order status?

You may track your order via kura2shop.com

Or if you have further question:

You may call our customer service center at +62-361- 3700055

You may send us fax on +62-361- 772958

You may send us email at customerservice@kura2shop.com, winda@kura2shop.com

You may send us SMS to +62 361 370 0055

How to cancel my order?

Once order being confirmed and payment is successfully made , basically you may not cancel your order. If  you wish to cancel your order you may contact our customer service center in the same day before 5 pm. We may charge cancellation fee depends on your payment method.

Return an item

You may return an item or more to us with reason below:

  1. If the item delivered is not the same like the item written in order form.
  2. If the item  is expired (only for beauty products and foods)
  3. The item is broken when you received it

You may contact our customer service maximum 12 hours after receiving the item to report and organizing the return. Please contact our customer service for verification before making a return. We may be able to pick up the return or you may be able to drop the return to our ticket booths. We only accept return if you bring your payment receipt.

Payment Method

Credit cards : Visa-Mastercards-JCB-AMEX
Bank Transfer : Atm Bersama, Prima, Alto, Mandiri Atm, CIMB Niaga.
Debit Direct : CIMB Niaga click, Mandiri click
E-Wallet : T-CASH, XL Tunai and Indosat Dompetku *789#

How do I know if my payment was successful?

If your payment has  successfully made, you will immediately receive confirmation email.

Delivery Area (Bali)

Kuta – Seminyak – Denpasar – Jimbaran – Nusa Dua – Sanur

Delivery Rate

For purchase more that Rp 300.000  the delivery rate is free

For purchase below Rp 300.000 the delivery rate is Rp 20.000